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Our policy

NEED ASSISTANCE?  (888) 909-5908

PURCHASE:

There are two ways to make a purchase - online or via the phone (just call us, place an order and get a consultation from our specialist). 


PAYMENT:

  • We use two convenient purchase methods - PayPal and Shopping Cart
  • Accept all major credit cards and pre-paid cards ( if you have issues checking out with a pre-paid card please contcact Customer Support at 888 909 5908 10 AM - 5 PM EST)
  • Your financial security is our highest priority
  • Shop and pay online quickly and securely
  • We don't accept money orders


CONTROLLER ASSEMBLING:

Due to the nature of the product, we do not have pre-assembled controllers in stock as every order is fully custom. The assembling process usually takes 2-3 business days. Our technicians are experienced and licensed professionals who will work on your custom controller to the best of their ability, paying attention to every little detail to ensure the highest quality of the product.

NOTE: During the holidays season assembling time takes up to 5 business days unless Same Day Assembly option has been added.

*SAME DAY ASSEMBLY OPTION GUARANTEES YOUR CONTROLLER WILL GO OUT WITHIN 24 HOURS*


*Cut off time for Same Day Assembly orders is 2 pm EST. All orders placed after 2 pm EST will be shipped the next business day.

MegaModzPlanet.com uses only the highest quality supplies and materials when creating our custom controllers.



After your custom controller has been assembled, we ask for another 24 hours to test its performance. Our gaming specialists will play online with your controller in various regimes to ensure you won't be disapointed with the purchase.

As soon as you pay for your order, our system will generate a tracking number and will e-mail it to you. As every order is custom, please allow 2-3 business days to assemble, test and ship your controller.

All orders are shipped via USPS. Once your order has been shipped, you can track your package at www.usps.com.

We ship worldwide.


Standard Ground ( 2 - 5 business days) FREE
Standard Ground with Signature ( 2 - 5 business days) $4.99
Overnight (overnight, but might take 2 days in some regions of the country)
$29.99
First Class Mail (Time Varies) $13.99
Express (2-3 business days) $29.99

First Class Mail
(Time Varies Depending on the Country. Usually Around 3 Weeks)
$20.99*
Express (3 business days) $39.99*
* In some countries import taxes may apply

MAIL-IN SERVICE:

You are welcome to send your Xbox One or PS4 controller to us and we will install desired mods or other options on to it. Please follow the instructions below:

  • Ship your controller to Mega Modz Planet 20233 NE 16th Pl, Miami FL 33179
  • Make sure to include a note with your contact information (your full name, shipping address, email and a phone number) and a list of things you would like us to add. Our agent will contact you for a payment within 24 - 48 hours upon product receipt
  • Once we ship the controller back, you will be emailed your tracking details

 

If you are having issues with our product,  we recommend to contact us via Toll Free 888 909 5908, email support@megamodzplanet.com or Live Chat before sending it back. In most cases the problem is caused by incorrect settings and can be resolved by basic troubleshooting with our agent.

Every controller comes with standard 90 days warranty (12 months extended warranty is available) as well.

If the problem has not been resolved, please  log into your account  and click on Request RMA button under Purchase History Tab. You will be contacted back and a shipping label will be emailed to you. Make sure to include a receipt, a note with a brief description of the issue and a reliable phone number in case we need to reach you. If you do not have a receipt, include your name and/or the order # so we could locate you in the system.

Your controller will be repaired and shipped back to you within 24-72 hours.

Please ship it to:  Mega Modz Planet
                             20233 NE 16th Pl
                             Miami, FL 33179

We urge you to contact us first before sending the product back for a refund since in 90% cases the problem is caused by incorrect settings on the controller and can be easily resolved via troubleshooting with our agent. In case you wish to proceed with refund,  log into your account with us, click on Request RMA button under Purchase History Tab. You will be contacted back and a shipping label will be emailed to you. Make sure to include a reason for a return. 


INTERNATIONAL CUSTOMERS: Please ship your controler back to us.  First Class International Mail shipping costs will be reimbursed.

Make sure your item is eligible for refund before sending it:

  • 10 DAYS RETURN POLICY - products returned after 10 days for the date they have been received  WILL NOT BE REFUNDED. They become eligible for repairs or upgrades only
  • Item has to be in original cosmetic condition
  • Warranty sticker on the controller has not been tampered
INCLUDE INSTRUCTIONS BOOKLET WITH YOUR RETURN OR $5.00 FEE WILL BE DEDUCTED FROM YOUR REFUND. 
 
THERE IS A 15% RESTOCKING FEE ON ALL REFUNDABLE MERCHANDISE (SHIPPING FEE AND SAME DAY ASSEMBLY FEE ARE NON-REFUNDABLE). ALL RETURNED MERCHANDISE MUST BE IN ORIGINAL COSMETIC CONDITION WITHOUT SCRATCHES OR DAMAGE.

We stand behind our product and offer 90 days standard warranty on our modded controllers. You can also buy an extended 12 months warranty for $12.99. An extended warranty covers functionality of the controller, any buttons and parts malfunctioning and labor. The warranty does not cover personal damage to controller or any parts.

IMPORTANT: All of our controllers have warranty stickers on the inside and outside. If the stickers are removed or damaged, the warranty is void and your item is no longer refundable. These labels can only be damaged when trying to open a controller.


GUARANTEES:
We guarantee:

  • Brand New, Authentic Xbox 360 And Sony PS3 Controllers
  • Latest And Greatest Technology
  • The Highest Quality Of Our Product
  • Educated And Experienced Staff
  • 10 Days Money Back Guarantee
  • 100% Customer Satisfaction
  • Our Controllers Are 100% Undetectable Online

WHAT IS A PRE-ORDER?
A pre-order is a brand new product that has not been released yet but is already available for pre-booking on our website.By pre-ordering an item now, you are guaranteed to be among the first to recieve one of the hottest products on the video games market.


WHAT METHODS OF PAYMENTS DO WE ACCEPT?

You can pre-order using your credit card or a PayPal account.


WHEN WILL MY CREDIT CARD/PAYPAL ACCOUNT BE CHARGED?

You will be charged the FULL PRICE on your order the moment you place it.


HOW CAN I TRACK THE STATUS OF MY PRE-ORDER?
You will be able to login to your account on our website and go to your Orders History to see the status of your order. You will be notified via email regarding the status of your order as well. Once you place your order, you will receive the following emails from us:

  • Confirmation email with your order details
  • An email when your order has been processed ( went into production)
  • An email with your tracking information once your order has been shipped

IS PRE-ORDER PRICE GUARANTEED?

Yes, if the price increases before the release date, you WILL NOT be charged a higher price.

 
WHEN WILL MY PRE-ORDER BE SHIPPED?
All pre-orders will be shipped no later than December, 31 2013. All pre-orders will be processed the online orders in the order in which they were received.
 

WHAT SHIPPING METHODS AND CARRIER DO WE USE?
We ship via USPS Ground and USPS Ground with Signature ( 2 - 5 business days), USPS Express ( 1 - 2 business days).
 

CAN I MAKE CHANGES TO MY PRE-ORDER?
You can edit your pre-order at any time before your order is shipped ( edit products and change shipping address/method). Please contact us at 888 909 5908 during our business hours or email at support@megamodzplanet.com to make changes to your pre-order.
 

CAN I CANCEL MY PRE-ORDER?
You can cancel your Pre-Order at any time before it ships. A full refund will be issued within 72 hours. Please contact us at 888 909 5908 during our business hours or email at support@megamodzplanet.com to cancel your pre-order.

*     *     *     *     *     *     *     *
All orders are processed, assembled and shipped during our normal business hours (Monday - Saturday, 10 a.m. - 5 p.m., excluding holidays).

Please note that we reserve the right to refuse to process any order or pre-order.

Additional transit time may be required for some locations.

Pre-orders are also available for shipping to select countries outside the U.S. Please contact us at 888 909 5908 during our business hours or email at support@megamodzplanet.com.
____________________________________________________
Engineered
For Gamers
  • 2016 Mega Modz Technology
  • 100% Online Undetectable
  • Mimic Re-programmable Paddles
  • MegaModz Pro Pack Includes
54 Pre Set Configuration
10 Mode Rapid Fire Pre-Installed
15 Exclusive Mega Mod Packs
Custom Programmable Mods

 
  • Newest Processing Power, 16 MHZ
  • Memory, 64 KB
  • Latest Original Controllers




ALL SHOOTER GAMES COMPATIBLE

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